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The Indian telecom Industry with nearly 900 million subscribers is the second largest wireless market
in the world. Low tariffs and direct reach to consumers has made SMS and direct calling one of the
most cost effective ways of selling services and products. However, telemarketing has brought with
it serious issues of invasion of privacy and has become a major irritant to customers.
To holistically curb this growing menace and effectively regulate unsolicited commercial Calls and
messages, TRAI has notified "The Telecom Commercial Communication Customer Preference
Regulations, 2010". All the provisions of regulations come into force from 27th September, 2011.
The Telecom Commercial Communications Customer Preference Portal is a data base containing
a variety of information prescribed in "The Telecom Commercial Communications Customer Preference Regulations, 2010".
Customers- Customers (landline and mobile) who do not want to receive commercial communications
can dial or SMS to 1909 (toll free) and register in either of the two categories:
HAVE YOUR REGISTERED YOUR MOBILE FOR RECEIVING / PREVENTING SMS
http://nccptrai.gov.in/nccpregistry/search.misc
Fully Blocked Category- stoppage of all commercial Calls/SMS
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS
from one of the opted preferences
For registering option using SMS, for 'fully blocked category', write "START 0" and send it to 1909.
For 'partially blocked category', send SMS 'START' with one or multiple options from the list of seven categories.
There are at present 7 preferences to choose from-
Banking/Insurance/Financial Products/Credit Cards-1,
Real Estate-2,
Education-3,
Health-4,
Consumer goods and automobiles-5,
Communication/Broadcasting/Entertainment/
IT-6,
Tourism-7.
For example: To receive messages relating to only Health products, then send SMS "START 4" to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS "START 2,3" to 1909.
On successful registration, customer will receive an SMS confirming exercised options and a Unique Registration Number within 24 hrs. The registration will be effective within 7 days of placing the request
with the service provider. The customers can check the status of their registration by clicking on "Customer Registration Status".
Customer can also change the preferences after 7 days of registration or the last change of preference.
If customer receives UCC even after 7 days of registration, he can register a complaint with his service provider within 3 days of receipt of such UCC by dialing or sending SMS
in the world. Low tariffs and direct reach to consumers has made SMS and direct calling one of the
most cost effective ways of selling services and products. However, telemarketing has brought with
it serious issues of invasion of privacy and has become a major irritant to customers.
To holistically curb this growing menace and effectively regulate unsolicited commercial Calls and
messages, TRAI has notified "The Telecom Commercial Communication Customer Preference
Regulations, 2010". All the provisions of regulations come into force from 27th September, 2011.
The Telecom Commercial Communications Customer Preference Portal is a data base containing
a variety of information prescribed in "The Telecom Commercial Communications Customer Preference Regulations, 2010".
Customers- Customers (landline and mobile) who do not want to receive commercial communications
can dial or SMS to 1909 (toll free) and register in either of the two categories:
HAVE YOUR REGISTERED YOUR MOBILE FOR RECEIVING / PREVENTING SMS
http://nccptrai.gov.in/nccpregistry/search.misc
Fully Blocked Category- stoppage of all commercial Calls/SMS
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS
from one of the opted preferences
For registering option using SMS, for 'fully blocked category', write "START 0" and send it to 1909.
For 'partially blocked category', send SMS 'START' with one or multiple options from the list of seven categories.
There are at present 7 preferences to choose from-
Banking/Insurance/Financial Products/Credit Cards-1,
Real Estate-2,
Education-3,
Health-4,
Consumer goods and automobiles-5,
Communication/Broadcasting/Entertainment/
IT-6,
Tourism-7.
For example: To receive messages relating to only Health products, then send SMS "START 4" to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS "START 2,3" to 1909.
On successful registration, customer will receive an SMS confirming exercised options and a Unique Registration Number within 24 hrs. The registration will be effective within 7 days of placing the request
with the service provider. The customers can check the status of their registration by clicking on "Customer Registration Status".
Customer can also change the preferences after 7 days of registration or the last change of preference.
If customer receives UCC even after 7 days of registration, he can register a complaint with his service provider within 3 days of receipt of such UCC by dialing or sending SMS
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